Delivery completed only after the rider confirms an OTP sent to the customer's phone — the strongest POD in Indian e-commerce.
PP
Pure Parcel Editorial
October 22, 2026 · 4 min read
In 45 seconds
OTP-Verified Delivery: Delivery completed only after the rider confirms an OTP sent to the customer's phone — the strongest POD in Indian e-commerce.
Why you care: Cuts 'item not received' fraud and NDR excuses ('customer refused' when they didn't).
In practice: ₹8,000 COD phone: rider can't mark delivered without the buyer's OTP
Every Indian courier, inside your store. An order comes in,
we quote every connected carrier on the order page — you book the best rate, hyperlocal or national.
₹8,000 COD phone: rider can't mark delivered without the buyer's OTP — fake-refusal RTO drops to near zero.
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line
on an invoice or a lever on your margins. Pure Parcel is built so you rarely have to think about it:
statuses normalise, bills reconcile, and quotes already include the surcharges.
Ship every courier without leaving your store
Pure Parcel is the multi-courier layer for Indian stores — hyperlocal and national carriers in one booking flow.
Porter, Borzo & national carriers, on the order page
Live rate comparison on every order
Your own courier accounts or ours — your rates apply
Carrier rate & platform fee shown as separate lines
COD collection & tracking built in
Works with Shopify & WooCommerce
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