Reverse Logistics — Everything flowing backward — returns, exchanges, RTO stock, refurbishing. The cost centre nobody budgets for.
Why it matters to your store
Fashion sees 25–35% return rates; at scale, reverse logistics is a warehouse function, not an afterthought. Decide: restock, refurbish, liquidate or scrap — per SKU.
This is the vocabulary every courier invoice, NDR report and rate card is written in — learn it once, save money forever.
See how →Worked example
1,000 shipments/month at 25% returns = 250 reverse parcels — each needing pickup, QC and a restock decision.
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line on an invoice or a lever on your margins. Pure Parcel is built so you rarely have to think about it: statuses normalise, bills reconcile, and quotes already include the surcharges.
